MDI Solutions believes that professional, reliable, and effective support services are essential to the success and reliability of the overall integration environment within your organization.
MDI’s support packages are designed to complement any organization’s needs and budget. These packages include combinations of 24×7 on-call HL7 interface engine support and automated monitoring solutions. MDI Solutions provides Tier-1, Tier-2 and Tier-3 maintenance and support services for a considerable installed base of healthcare organizations using the Lawson Cloverleaf Integration Suite and Sybase e-Biz Impact integration engines.
MDI Solutions’ highly qualified interfacing and support professionals are continuously on-call and ready to assist customers around the clock through either front-line or back-up support. MDI can provide planning, training, implementation, support, and maintenance for Seebeyond eGate, Lawson Cloverleaf HL7, Sybase e-Biz Impact and Siemens OpenLink; all of which include design, development, management, maintenance and support of interfaces used with HIS and LIS systems of any health care organization.
Any time that your organization has issued or is going to issue a Request For Information (RFI) or an Request for Proposal (RFP) in seeking a potential business partner to manage all aspects of any Interface Engine, Please feel free to send us an email Please Tell me more about your HL7 Support Programs.
Technical Support Overview
Since integration between disparate systems is often complex and requires new skills, MDI Solutions provides several support options:
- On Onsite implementers (available through an implementation agreement)
- Implementers answer questions such as “How do I….?”.
- Helpdesk support (available through a maintenance agreement)
- Support provides help for problems such as error messages.
- Training (classroom and onsite)
Front-Line Support :
MDI Solutions will be the front-line for handling all issues that may arise in your interfacing environment. Our on-call staff will be alerted directly by end-users, technical staff, or from automated monitoring mechanisms (MD Eye, or engine alerts). MDI will respond to and will resolve issues within an agreed-upon time interval. On going maintenance tasks, such as log rotation and deletion, daily system checks, and incident reporting are handled.
Back-up Support :
Back-up support is designed to complement and augment your organization’s existing support resources. In this capacity, MDI will respond to and assist with highly complex integration issues that have already been identified by hospital staff. MDI acts as a specialized back-up resource to your in-house IT team.