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MDI Solutions believes that professional, reliable, and effective support services are essential to the success and reliability of the overall integration environment within your organization.

MDI’s support packages are designed to complement any organization’s needs and budget. These packages include combinations of 24x7 on-call support and automated monitoring solutions.

MDI Solutions’ highly qualified interfacing and support professionals are continuously on-call and ready to assist customers around the clock through either front-line or back-up support.

Front-Line Support:

MDI Solutions will be the front-line for handling all issues that may arise in your interfacing environment.  Our on-call staff will be alerted directly by end-users, technical staff, or from automated monitoring mechanisms (MD Eye, or engine alerts).  MDI will respond to and will resolve issues within an agreed-upon time interval.  On going maintenance tasks, such as log rotation and deletion, daily system checks, and incident reporting are handled.

Back-up Support:

Back-up support is designed to complement and augment your organization’s existing support resources.  In this capacity, MDI will respond to and assist with highly complex integration issues that have already been identified by hospital staff.  MDI acts as a specialized back-up resource to your in-house IT team.

Please contact us at info@mdisolutions.com for more detailed information and pricing.