HL7 Support

MDI Solutions believes that professional, reliable, and effective support services are essential to the success and reliability of the overall integration environment within your organization.

MDIs support packages are designed to complement any organization’s needs and budget. These packages include combinations of 24×7 on-call HL7 interface engine support and automated monitoring solutions. MDI Solutions provides Tier-1, Tier-2 and Tier-3 maintenance and support services for a considerable installed base of healthcare organizations using the Lawson Cloverleaf Integration Suite and Sybase e-Biz Impact integration engines.

MDI Solutions highly qualified interfacing and support professionals are continuously on-call and ready to assist customers around the clock through either front-line or back-up support.

MDI can provide planning, training, implementation, support, and maintenance for Seebeyond eGate, Lawson Cloverleaf HL7, Sybase e-Biz Impact and Siemens OpenLink; all of which include design, development, management, maintenance and support of interfaces used with HIS and LIS systems of any health care organization.

Any time that your organization has issued or is going to issue a Request For Information (RFI) or an Request for Proposal (RFP) in seeking a potential business partner to manage all aspects of any Interface Engine.

Technical Support Overview

Since integration between disparate systems is often complex and requires new skills, MDI Solutions provides several support options:

  • On Onsite implementers (available through an implementation agreement)
  • Implementers answer questions such as “How do I….?”.
  • Helpdesk support (available through a maintenance agreement)
  • Support provides help for problems such as error messages.
  • Training (classroom and onsite)

Front-Line Support

MDI Solutions will be the front-line for handling all issues that may arise in your interfacing environment.

Our on-call staff will be alerted directly by end-users, technical staff, or from automated monitoring mechanisms (MD Eye, or engine alerts).

  • MDI will respond to and will resolve issues within an agreed-upon time interval.
  • On going maintenance tasks, such as log rotation and deletion, daily system checks, and incident reporting are handled.

Back-up Support

Back-up support is designed to complement and augment your organization’s existing support resources. In this capacity, MDI will respond to and assist with highly complex integration issues that have already been identified by hospital staff. MDI acts as a specialized back-up resource to your in-house IT team.

HL7 Interface Engines are the central hub of both clinical and financial system transactions, therefore an up-to-date engine is critical for daily operations. Regular HL7 engine migrations and upgrades ensure stability and accommodate growth in your organization’s interface environment. Rapid expansion and adjustments to engine hardware and operating systems may be required to balance the effects of increased transaction volumes and network loads.

In some cases, migrations and upgrades for the engines are required. Prominent interface engine vendors, Oracle and Sybase have announced the discontinuation of their DataGate/eGate and eBiz Impact product lines and support of only recent releases of the QDX Integrator (formerly Cloverleaf) engine, respectively. MDI’s proven methodology on engine version upgrades and cross platform migrations (from one vendor to another) can assist any healthcare organization in this process with their own needs and requirements.

Recent changes in the integration market have prompted customers to review their integration environment and their strategy going forward. As organizations review and reevaluate their legacy integration strategy, they are considering a variety of alternatives ranging from staying the course, to modernizing existing components, to replacing their integration platform completely. Some important questions come to mind:

  • Is it better to migrate eGate to SRE or upgrade to an all Java environment?
  • Is it possible to convert Monk code into Java equivalents?
  • What resources are available today with Monk expertise?
  • Should existing interfaces stay in their current environment while new interfaces are created in the latest Java CAPS version or other platform?
  • What is the cost and effort required to upgrade, rewrite, convert, or deploy a new integration platform?
  • Are there automated tools to migrate the eBiz Impact code

There is still a large community of customers with a significant investment in Monk-based integration. This business critical infrastructure has proven to be solid and functional. But with recent industry changes, organizations will most likely revisit their Monk strategy. The published migration paths are to bridge to new technologies or rip and replace, both of which can be costly endeavors.

If you would like to explore more about converting Monk to Java to run on an HL7 Integration engine like MD Link?

MDI Engine Migration Process

Step 1 – Environmental Analysis and Design

  • Hardware Assessment
  • Software Assessment
  • Current development and production system environment assessment
  • Hardware upgrade recommendation
  • Operating System upgrade recommendation
  • Design Of the new interface environment
  • Detailed migration project plan and test plan

Step 2 – Implementation

  • Installation of the new version of the interface engine
  • Migration of the interfaces and all custom scripts
  • Internal testing of the new interface environment
  • In depth testing with application users
  • Create a one-time/phase approach Go-Live plan
  • perform the Go-Live switch POST

Step 3 – Migration Training and Documentation

  • Client’s operators will be trained if required to be proficient in monitoring the new engine,
  • Customized training manual will be created and if required.

Step 4 – Interface Support

  • Post migration 24×7 on-call agreements available for troubleshooting and supporting production interfaces.

Recent migrations that we have performed include:

  • eGate migration to MD Link
  • eGate migration to JavaCAPS
  • e-Biz Impact to eGate
  • e-Biz Impact to Cloverleaf
  • e-Biz Impact to MD Link
  • Cloverleaf 3.x to Cloverleaf 5.8
  • DataGate migration from Table mode to Monk mode
  • Cloverleaf 3.x to QDX Integrator 3.8 migration
  • DataGate 3.x to eGate 4.5 migration

We can also help you in product selection and evaluation as well as performing cross platform engine migrations

Tell us about your healthcare integration challenge.